Arnold Clark is the largest independent car dealer in Europe and boasts of over 200 dealerships, represented by sales staff and technicians spread across the UK. The company claims to provide the best deals on new and used cars, as well as first-class customer service. But, is the company living up to its promises and claims?
In this article, we will examine some of the claims made by Arnold Clark and determine if they are backed up by facts or not.
Claim 1: Best Deals on New and Used Cars
Arnold Clark claims to offer the best deals on new and used cars. The company promises to beat any competitor’s price or refund the difference. This claim is backed up by the Arnold Clark Price Promise scheme, which guarantees that customers will get the best deal on a new or used car. Customers only need to provide proof of a better offer elsewhere and Arnold Clark will beat it or refund the difference.
This claim holds as Arnold Clark has consistently offered lower prices on new and used cars than its competitors. In fact, the company has won the ‘Car Dealer of the Year’ award seven times in the past 15 years, which showcases the company’s commitment to providing the lowest prices to customers.
Claim 2: First-Class Customer Service
Arnold Clark also claims to provide first-class customer service. The company promises that customers will be treated with respect and receive an excellent level of service, regardless of their budget. Arnold Clark also has a customer care team that is on hand 7 days a week to assist customers with any questions or concerns.
This claim is largely backed up by the positive reviews and feedback left by customers. Many customers have praised the company’s friendly and helpful staff, while others have highlighted the company’s after-sales service, which includes free car servicing after every purchase.
However, there are also some negative reviews, with some customers complaining about long wait times or issues with repairs. These reviews are relatively rare, and Arnold Clark appears to be actively responding to negative feedback in order to improve their customer service.
Claim 3: Wide Range of Vehicles
Arnold Clark claims to offer a wide range of vehicles to choose from, covering all budgets and preferences. The company boasts an extensive inventory of new and used cars, with over 40,000 cars available at any given time.
This claim also holds, as Arnold Clark offers a large inventory of vehicles across a range of brands and models. The company’s website makes it easy for customers to search for the car they want based on their budget, brand preference, and features. Moreover, Arnold Clark has an extensive network of dealerships, which means that customers can easily find a dealership near them and have access to a wide range of vehicles.
Claim 4: Expert Technicians
Arnold Clark claims to have expert technicians who are trained to service and repair all makes and models of cars. The company employs over 1,300 technicians across its network of dealerships, with each technician receiving regular training to keep up with advancements in technology.
This claim holds, as Arnold Clark has a reputation for employing highly skilled and experienced technicians. Many customers have praised the company’s technicians for their professionalism, expertise, and attention to detail. Arnold Clark’s commitment to training its technicians is also evident in the fact that the company has won numerous awards for its training and development programs.
Claim 5: Environmentally Friendly
Arnold Clark claims to be committed to reducing its impact on the environment. The company has implemented a number of green initiatives across its dealerships, including the installation of solar panels, energy-efficient lighting, and a recycling program.
This claim also holds, as Arnold Clark has a solid track record of implementing green initiatives across its dealerships. The company’s green initiatives have resulted in a reduction of carbon emissions, waste, and energy consumption. Arnold Clark has also won multiple awards for its environmental practices, including the Green Apple Award for Environmental Best Practice and the VIBES (Vision in Business for the Environment of Scotland) Award for Carbon Reduction.
In conclusion, Arnold Clark’s claims are backed up by facts. The company offers some of the best deals on new and used cars, has a wide range of vehicles across different brands and budgets, employs highly skilled technicians, and is committed to reducing its impact on the environment. Arnold Clark has also won numerous awards and accolades for its excellent customer service and green initiatives. As Europe’s largest independent car dealer, Arnold Clark appears to be living up to its promises.